Support
Help with your Tali
Setting one up, sorting one out, or asking us directly. Pick where you are.
From box to first reading
Six steps, about ten minutes. Have your Wi-Fi password to hand and the phone you want alerts on.
- 01 Place your Tali and power it on The screen belongs outside the cellar or humidor, where you read it. Plug in the USB-C cable and it wakes on its own.
- 02 Get the app and create your account Download Tali for iPhone or Android, create one account, and use it on every device you sign in from.
- 03 Put Tali on your Wi-Fi The app finds the Tali over Bluetooth and hands it your network. It has to be a 2.4 GHz network — Tali cannot see 5 GHz.
- 04 Wake a Puk and pair it Pull the plastic tab out of the battery compartment. The Puk appears in the app within seconds and pairs to your Tali over Bluetooth.
- 05 Name your zones and set thresholds A zone is wherever a Puk sits. Give it a name and a safe range, and that range is what alerts are measured against.
- 06 Place the Puk, then leave it alone Put it inside the zone, away from the door and off the floor, and give the readings time to settle before judging them.
Every Tali screen carries a QR code that opens the app download page — scan it any time. tali.my/hello
If you experience any issues with your device, please contact us and we'll get back to you as soon as possible.
Contact supportWhen something isn't right
The usual suspects, and what to do about each. If none of these match, the contact tab is one click away.
The Tali screen
- The screen is blank, or hasn't changed in hours E-paper holds its last image with no power at all, so a frozen screen almost always means power — not a crash. Read →
- I can't connect my Tali to Wi-Fi Tali only works on 2.4 GHz networks. If your router publishes 5 GHz only, it cannot see it — and if you do have 2.4 GHz, check the distance. Read →
- The readings don't match my other thermometer Two instruments in one space rarely agree instantly. Compare over hours, in the same spot, and watch the trend rather than the number. Read →
- How do I update Tali? You don't. Updates reach the Tali over Wi-Fi and the Puks over Bluetooth on their own. Read →
- How to do a factory reset Unpair the Puks, remove the Tali from your account, and the device returns to its factory settings on its own. Read →
Puk sensors
- A Puk has stopped reporting Almost always range or battery. Metal doors block Bluetooth, and the cell lasts about eighteen months. Read →
- Tali isn't detecting a Puk Almost always distance. Pair it right next to the Tali to rule that out — and check that the battery's plastic tab came all the way out. Read →
- Replacing a Puk battery A standard CR2032 coin cell, about eighteen months of life, and a two-minute job with no tools. Read →
- How do I tell which Puk belongs to which zone? Open the app's configuration section and shake a Puk — the one you're shaking animates on screen. Read →
App, alerts and account
- What kinds of alerts will I get? Two kinds — a zone leaving its range, and the system telling you it has gone quiet. Plus how thresholds arm, and how to silence an alert by shaking the Tali. Read →
- I'm not getting alerts Check the zone armed, then the tier, the notification permission and Focus modes — in that order. Read →
- My history doesn't go back very far How far back you can look is the difference between Cloud Basic and Cloud Pro. Outages are not the cause — those sync gap-free. Read →
- Can I download my Tali's data? Not from the app yet — it isn't in the current development pipeline, though it is intended eventually. In the meantime, ask us and we'll send you a file. Read →
Orders and delivery
- Where is my order? Founders units inside Mexico go out with a local courier and are hand-delivered the same day — which is why there is no tracking number. Read →
- Returns, refunds and warranty Thirty days to change your mind, refunded in full. For anything that fails in normal use, write to us. Read →
Still stuck? Write to us.
Tell us what you're seeing and we'll take it from there. If it's about a delivery, include your order number.