Returns, refunds and warranty

Thirty days

If Tali is not what you hoped for, tell us within thirty days of receiving it and we will refund you in full. You do not need a reason, though we would be glad to hear one — a returned unit that comes with an explanation makes the next version better.

Write to us to start it. We will confirm the details and arrange collection with you directly.

Something arrived damaged

Photograph it before anything else, including the packaging, and send us the pictures with your order number. Damage in transit is ours to fix and we would rather move quickly than investigate.

Something failed in normal use

A Puk that will not wake with a fresh cell, a screen that stays dark on a known-good adapter, a device that has stopped connecting for no reason you can find — these are ours. Tell us what happened and roughly when, and we will take it from there.

Consumables are the exception: coin cells are a normal replacement item, not a fault.